Questions
Everything people ask before they start — including the awkward ones.
If the answer you need is not here, the answer is probably "no, we do not do that", and we would rather tell you now than three weeks after your card is charged.
Money, plans and cancelling
What does it cost, all in?
Your Site is $39 a month and includes your own domain, hosting, HTTPS, and unlimited edits you make yourself. Your Site, Handled is $99 and adds thirty minutes of our time each month, your Google Business Profile set up and checked, a quarterly review and same-day support. The first month is free on both, there is no setup fee, and nothing is hidden: the price on the pricing page is the price.
Do I pay anything before I have seen the site?
No. Build it, preview it, and only add a card when you want it live — and then the first month is still free. There is no setup fee hiding behind the price on either plan.
Is there a contract?
None. Billed monthly, and the first month is free. Cancel at the end of any month. There is no setup fee, so there is nothing to lose by starting.
Do you charge for changes?
Not for changes you make yourself — edit the words, photos, opening hours and sections as often as you like, and nothing is metered. Growth includes one change a month done for us, up to ten minutes of our time; Done for you includes twenty minutes a month. Beyond that it is $39 a session, quoted before we start.
What happens if I cancel?
The site stops being served at the end of the month. You keep the words and the photos: ask and we hand over the files, and we help you point the domain wherever you are going. No export fee, no hostage-taking.
Are there ads, upsells or "partner offers"?
No. You are not the product. We do not sell leads, take a cut of your jobs, put other people's ads on your site, or email you about upgrades every fortnight.
Moving from a website builder
Can I bring my current site across?
Yes. Paste your existing address into the wizard and it reads what it can — business name, phone, email, town, state and trade — then puts it in the form for you to check. Anything it cannot read, you type once.
Can I keep my domain?
Yes, and it is included on both plans: we connect it and check the DNS for you. If you already own a domain, keep it — you do not lose the history it has built up.
Will I lose my Google ranking?
Rankings follow the address, the content and the links — not the platform. Keep your domain and your service pages and you keep what you earned. Every page ships with a canonical tag, structured data, a sitemap and fast static HTML. Nobody can promise a position, and anyone who does is selling you something.
Do you sort out my Google Business Profile?
On Your Site, Handled we set up and check the name, address, phone, hours and categories. That profile is usually what appears before your website in a local search, so it is worth the time. On Your Site we check it and tell you what is wrong, and you make the edits — it takes about ten minutes.
Do you do online booking, card payments or a shop?
No, and we will say so on the first call. Those need a specialist, and a half-working plugin is worse than a link to a booking tool you already use. Our sites are five pages that load fast and make the phone ring.
How many photos can I have?
A logo, a hero photo, an about photo and up to six work photos — nine files in total, resized in your browser before upload, with location data stripped on the way. Six strong jobs beat forty mediocre ones.
Editing, ownership and control
How do I change something after it is live?
Sign in, open the site, change the words or swap a photo, press publish. It goes live in seconds at the same address. The link in your welcome email works too — it is a private key to your editor.
Who owns the words and the photos?
You do. We hold them so the site can be built and served, nothing more. Ask for an export at any time and you get the text and the images back as files.
Can I break the layout?
Not really. You cannot drag things around or edit the CSS, which is deliberate: every site is checked for headings, labels, contrast, links and page weight before it publishes, so a typo cannot cost you a page in Google or a screen-reader visitor.
Can somebody else in the business edit it?
Yes — they sign in with their own email and you both work on the same site. Nobody has to share a password, because there is not one.
What if I stop paying and come back?
The site is kept for ninety days after a cancellation. Come back inside that window and it goes back online as it was; after that we can rebuild it from the last export.
Practical things
How long does it take to get online?
About ninety seconds to build and preview it, and a day or two to connect your domain and go live. On Your Site, Handled you send us the changes rather than making them, which is slower but takes none of your time.
What do you need from me?
Business name, trade, town, phone and an email. Everything else sharpens it: licence number, years trading, service area, opening hours, the services you actually do, and photos. Bring a logo if you have one; if not, the template's mark is used.
Is it accessible?
Every build is checked for WCAG AA contrast in both light and dark mode, labelled form fields, a single heading level one, skip links and keyboard focus. It is not a full audit — one costs more than the site — but it is a great deal better than a builder default.
How fast is it on a phone in a van?
The home page is static HTML and CSS, around 34 KB, with no framework and no external scripts. Nothing blocks the first paint, which is exactly what a weak signal needs.
What if something breaks at 2am?
The site is static files on a CDN, so there is no server of ours to fall over. If it ever looks wrong, email — it is picked up next business day on Starter, same day on Growth. For small things like a changed number, you fix it yourself in a minute.
Is my trade covered?
Plumbing, HVAC, electrical, solar, remodeling, roofing, pest control, cleaning and landscaping all have their own written catalog. If yours is not on the list, say so when you start — half of these began as a customer asking.
Still deciding? Build the thing and look at it.
It takes an afternoon and costs nothing until you keep it. That is a better way to judge a website than reading a questions page.